Effective Date: 01/01/2026
Website: VahanAgent.com
Business Name: Vahan Agent

This Refund and Cancellation Policy explains when a refund is applicable, when it is not applicable, and how users can request cancellation or refund for services purchased through VahanAgent.com.

1. Important Disclaimer

Vahan Agent is an independent vehicle service assistance platform. We are not a government website, government department, government agency, or government-associated company.

We provide assistance for vehicle-related services such as Insurance, Tax, Fitness, Permit, Ownership Transfer, RC PDF Download, Challan Pay, Mobile Number Update, NOC Apply, document reminders, order tracking, and related support.

Many of these services may also be available directly on official government websites or official portals. Users may choose to complete such services by themselves on the official portal. Vahan Agent charges a service fee for assistance, support, form filling, document handling, tracking, communication, and processing help.

2. Service Fee Nature

The amount paid by the user may include:

  • Service assistance charge
  • Form filling support charge
  • Document checking and handling charge
  • Application processing support charge
  • Reminder or tracking support charge
  • Payment gateway charges, if applicable
  • Government fee, portal fee, tax, challan, insurance premium, or other official charges, if applicable

Service charges are collected for the work and support provided by Vahan Agent.

3. When Refund Is Applicable

Refund may be applicable only in the following cases:

  • If the service is not processed due to a mistake from Vahan Agent’s side.
  • If payment is received but order is not created due to a technical issue from our side.
  • If the user paid twice for the same order by mistake and duplicate payment is confirmed.
  • If Vahan Agent is unable to start or process the service after accepting payment.
  • If the wrong service is processed due to an error from Vahan Agent’s side.

In such cases, refund will be reviewed and processed after verification.

4. When Refund Is Not Applicable

Refund will not be applicable in the following cases:

  • If the user provides wrong, incomplete, false, or mismatched information.
  • If the user uploads incorrect, unclear, expired, fake, forged, or incomplete documents.
  • If the user does not provide OTP when required.
  • If the user does not respond to calls, WhatsApp, SMS, or email for service processing.
  • If the official portal, RTO, insurance company, or concerned authority asks for additional documents, correction, clarification, physical verification, or any extra requirement.
  • If the application is placed on hold due to user-side document issues.
  • If the application is rejected by the official portal or authority due to user details, document mismatch, eligibility issue, previous pending application, legal issue, challan, tax due, hypothecation, NOC issue, ownership dispute, or any other user-side reason.
  • If the user changes their mind after the service has started.
  • If the user requests cancellation after document verification, form filling, portal work, payment processing, or application submission has started.
  • If delay happens due to official portal downtime, RTO delay, government process, server issue, holiday, strike, technical error on official portal, or third-party delay.
  • If the user tries to use Vahan Agent for illegal, false, fraudulent, forged, or unauthorized work.
  • If the service is completed and receipt, application number, policy, challan receipt, RC PDF, or final document has been generated.

5. Government Fee, Portal Fee and Third-Party Charges

Any government fee, RTO fee, challan amount, tax amount, insurance premium, payment gateway charge, SMS/WhatsApp charge, or third-party charge may be non-refundable once paid or processed.

If any refund is possible from the official portal, insurance company, payment gateway, or concerned authority, it will depend on their rules, timeline, and approval.

Vahan Agent cannot guarantee refund of government, portal, insurance, challan, tax, or third-party charges.

6. User Responsibility

The user is responsible for providing:

  • Correct vehicle number
  • Correct owner details
  • Correct mobile number
  • Correct Aadhaar-linked mobile number, where required
  • Correct buyer/seller details
  • Correct documents
  • Required OTP on time
  • Additional documents or clarification if asked by the official portal or authority
  • Genuine and legal information only

If work is delayed, rejected, held, or cancelled due to user-side mistake or non-cooperation, refund will not be applicable.

7. Cancellation Policy

Users can request cancellation only before service processing has started.

Once any of the following steps begins, cancellation may not be accepted:

  • Document checking
  • Form filling
  • Portal login or application preparation
  • OTP verification
  • Payment to official portal
  • Application submission
  • RTO/authority submission
  • Insurance quotation or policy processing
  • Challan/tax/fee payment
  • PDF/receipt generation

If cancellation is approved before processing starts, refund may be provided after deducting payment gateway charges or any already incurred cost.

8. Refund Review Process

To request a refund, the user must contact Vahan Agent with:

  • Full name
  • Registered mobile number
  • Order ID
  • Vehicle number
  • Service name
  • Payment proof
  • Reason for refund request

Refund requests can be sent through:

Email: contact@vahanagent.com
Website: VahanAgent.com

Each request will be reviewed based on order status, service progress, documents submitted, payment details, communication records, and reason for failure or cancellation.

9. Refund Timeline

If refund is approved, it may take approximately 7 to 10 working days to process the refund.

The actual time may depend on:

  • Payment gateway
  • Bank processing time
  • UPI/card/net banking rules
  • Third-party refund processing timeline

Refund will usually be issued to the original payment method used by the user.

10. Partial Refund

In some cases, partial refund may be provided after deducting:

  • Service work already completed
  • Payment gateway charges
  • Portal charges
  • Third-party charges
  • Document handling charges
  • Communication or processing costs

Partial refund decision will depend on the stage of service processing.

11. No Refund for Illegal or False Work

Vahan Agent does not support illegal, false, fraudulent, forged, or unauthorized work.

If any user submits fake documents, forged details, wrong identity, unauthorized vehicle details, or requests illegal processing, the service may be cancelled immediately.

In such cases, refund may not be provided.

12. Order Hold Cases

If an order is placed on hold because the official portal, RTO, insurance company, or concerned authority asks for additional documents, correction, clarification, OTP, or verification, the user must provide the required details.

Such hold cases are not considered Vahan Agent’s mistake.

Refund will not be applicable only because additional documents or verification are required.

13. Delay Disclaimer

Service completion time may vary depending on:

  • Official portal availability
  • RTO/authority process
  • Government server status
  • User response time
  • OTP availability
  • Document correctness
  • Payment confirmation
  • Holidays or non-working days
  • Third-party provider response

Delay due to these reasons will not automatically make the order eligible for refund.

14. Final Decision

Vahan Agent reserves the right to approve, reject, or partially approve any refund request after reviewing the full order history and reason for refund.

The final decision will be based on whether the issue happened due to Vahan Agent’s mistake or due to user-side, government portal, RTO, insurance company, payment gateway, or third-party reasons.

15. Contact for Refund

For refund or cancellation requests, contact:

Vahan Agent
Website: VahanAgent.com
Email: contact@vahanagent.com