Privacy Policy

Effective Date: 01/01/2026
Website: VahanAgent.com
Business Name: Vahan Agent

VahanAgent.com respects your privacy and is committed to protecting the personal information, vehicle information, documents, and service details shared by users on our website.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and how users can request correction or deletion of their information.

1. Important Disclaimer

Vahan Agent is an independent vehicle service assistance platform.

We are not a government website, government department, government agency, or any government-associated company. The services we assist with may also be available directly on official government websites or official portals.

Users can complete such services directly through official portals by themselves. However, some users may find the process difficult, confusing, or time-consuming. Vahan Agent helps users by providing service assistance, form filling support, document handling, reminders, order tracking, and customer support.

We charge a service fee for our assistance.

2. Information We Collect

We may collect the following information from users depending on the selected service:

  • Full name
  • Mobile number
  • Email address
  • Address
  • Vehicle registration number
  • Vehicle owner details
  • Vehicle document expiry dates
  • Registration date
  • Insurance validity
  • Fitness validity
  • Tax validity
  • PUCC validity
  • Permit validity
  • Aadhaar-related details required for selected services
  • Aadhaar linked mobile number
  • Buyer and seller details for ownership transfer
  • Police station details, where required
  • Chassis number or last digits, where required
  • Uploaded documents such as RC, Aadhaar, insurance, permit, fitness, tax receipt, PUCC, or other required documents
  • Payment details such as transaction ID, order ID, payment status, and receipt
  • Service order details and status history
  • Communication details such as WhatsApp/SMS reminder logs and support messages

We collect only the information required for the service selected by the user.

3. Purpose of Collecting Information

We collect and use user information for the following purposes:

  • To create and manage user accounts
  • To add and manage vehicle records
  • To show vehicle document expiry dates
  • To send WhatsApp/SMS reminders before document expiry
  • To process selected vehicle-related services
  • To submit or assist with applications on relevant official portals
  • To verify information provided by the user
  • To contact the user for OTP, missing documents, clarification, or service updates
  • To update order status
  • To upload and provide receipts or final PDF documents
  • To provide customer support
  • To process payment and maintain transaction records
  • To prevent fraud, misuse, false applications, or illegal activity
  • To comply with applicable legal or regulatory requirements

4. Use of Documents

Documents uploaded by users are used only for the service selected by the user.

We do not use user documents for any unrelated work. Documents may be used for service verification, application processing, official portal submission, customer support, or order completion.

After the service is completed, rejected, cancelled, or no longer required, uploaded documents may be deleted from our active records as per our data handling process, unless retention is required for legal, accounting, dispute resolution, or compliance purposes.

5. OTP and Verification Policy

Some vehicle services may require OTP verification from the mobile number linked with Aadhaar, vehicle records, or an official portal.

Our team may contact users for OTP only from the registered helpline number mentioned on VahanAgent.com.

Users should share OTP only after verifying that the call is from our registered helpline number.

Vahan Agent will never ask for:

  • Bank OTP
  • UPI PIN
  • ATM PIN
  • Debit/credit card PIN
  • Net banking password
  • Wallet password
  • Any financial login details

OTP is requested only when it is required for processing the user’s selected vehicle service or application.

6. WhatsApp and SMS Communication

By using our website and services, users agree to receive service-related communication through:

  • WhatsApp
  • SMS
  • Phone call
  • Email
  • Website notification

We may send messages for:

  • Vehicle document expiry reminders
  • Service order updates
  • Payment confirmation
  • Missing document alerts
  • OTP requirement notification
  • Hold or rejection reason
  • Receipt or PDF availability
  • Customer support

Users may contact us to stop promotional messages. However, service-related messages may continue where required to complete an active order.

7. Payment Information

Payments may be processed through third-party payment gateway providers.

We do not store sensitive card details, UPI PIN, banking password, or payment authentication credentials.

We may store limited transaction information such as:

  • Order ID
  • Payment ID
  • Transaction status
  • Amount paid
  • Payment date
  • Receipt details

This information is used for order processing, refund review, accounting, and customer support.

8. Sharing of Information

We do not sell user personal data or documents.

User information may be shared only when required for the selected service, such as with:

  • Official government portals
  • RTO-related portals or authorities, where applicable
  • Insurance service providers, where applicable
  • Payment gateway providers
  • WhatsApp/SMS service providers
  • Technology or hosting service providers
  • Legal or regulatory authorities, if required by law

Information is shared only to the extent necessary for service processing, communication, payment, support, legal compliance, or fraud prevention.

9. Data Security

We take reasonable steps to protect user information and documents from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

  • Secure website access
  • Password-protected user accounts
  • Restricted admin access
  • Limited document access
  • Secure hosting
  • Regular backups
  • Basic monitoring and security checks

However, no online system can be guaranteed to be 100% secure. Users should also keep their login details safe and avoid sharing passwords or sensitive information with unknown persons.

10. User Responsibility

Users are responsible for providing correct, complete, and genuine information.

Users must not upload:

  • Fake documents
  • Forged documents
  • Incorrect details
  • False identity information
  • Unauthorized documents
  • Documents belonging to another person without permission

Vahan Agent does not support or process illegal, fraudulent, false, or unauthorized work.

If any service is delayed, rejected, or placed on hold due to incorrect user information, missing documents, wrong OTP, non-response, or additional document requirements from the official portal or authority, the user will be responsible for providing the required correction or documents.

11. Data Retention

We keep user information only for as long as required for:

  • Service processing
  • Order tracking
  • Customer support
  • Payment records
  • Legal compliance
  • Dispute resolution
  • Accounting records
  • Fraud prevention

Uploaded documents may be deleted after the service is completed, cancelled, rejected, or no longer required, unless retention is necessary for legal, accounting, or dispute-related reasons.

12. User Rights

Users may request:

  • Access to their personal information
  • Correction of incorrect information
  • Update of mobile number, email, or profile details
  • Deletion of documents, where legally and operationally possible
  • Deletion of account, subject to active orders, payment records, legal requirements, or dispute records
  • Withdrawal of consent for future communication or data processing, where applicable

To request correction or deletion, users may contact us through the details mentioned in this policy.

13. Cookies and Website Tracking

VahanAgent.com may use cookies or similar technologies to improve website performance, login sessions, security, analytics, and user experience.

Cookies may be used for:

  • Login session management
  • Remembering user preferences
  • Website analytics
  • Security checks
  • Payment or form functionality

Users may disable cookies from their browser settings, but some website features may not work properly.

14. Third-Party Links

Our website may contain links to official portals, payment gateways, WhatsApp, or third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users should read the privacy policy of those websites before sharing any information.

15. Children’s Privacy

Our services are intended for vehicle owners and users who are legally capable of using such services.

If any information of a minor is required for a specific service, it must be submitted only by a parent, guardian, or legally authorized person.

16. Refund-Related Data Use

For refund or cancellation requests, we may review order details, payment records, submitted documents, communication records, status history, and service processing records.

Refunds are handled as per our Refund and Cancellation Policy.

17. Grievance and Contact Details

For privacy-related questions, correction requests, deletion requests, complaints, or grievance redressal, users may contact:

Vahan Agent
Website: VahanAgent.com
Email: [Insert Email]
Phone/WhatsApp: [Insert Registered Helpline Number]
Address: [Insert Business Address]

We will review user requests and respond within a reasonable time as per applicable law and operational requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Users are advised to review this Privacy Policy regularly.

19. Consent

By using VahanAgent.com, creating an account, adding a vehicle, submitting a service form, uploading documents, making payment, or using our services, you agree to this Privacy Policy and consent to the collection and use of your information for the selected service and related support.

If you do not agree with this Privacy Policy, please do not use our website or services.